Telephone

Our Reception Staff can answer your calls in your Company name (additional unique DDI telephone number required) or you can simply quote our main number (497000) which is answered "Runnymede Malthouse". It is our policy not to reveal the nature of the building. Outgoing calls are charged to you at British Telecom standard rates (see BT's web site for details) as computed by our Communications logger system (available on-line with valid login). Each month we bill you for the previous months usage. When you logon to our Telephone bill server, you can see reports for telephone usage broken down into Department, Users, Destination, Most expensive and even down to each individual call.

People calling you who find that you are unavailable will always be asked to leave a message or prompted to leave a message on your Voice Mail (if used). These can be relayed (Voice mail can be e-mailed to you automatically) or held according to your instructions.

Named Client Telephone Numbers (DDI)

Direct telephone numbers can be grouped onto our main telephone console enabling incoming calls to be answered by the Receptionist in a Client's own company name. This facility is covered by an additional fully inclusive charge per line which includes the cost of the line rental, exchange line and extension line boards, maintenance and standard telephone handset.

Direct Telephone Lines (DDI)

Direct telephone lines can also be made available in any office for use as dedicated facsimile lines, data lines or simply private direct lines. Practically any telecommunications configuration is possible.

Facsimile

Most Clients have there own Fax machine in their offices to which faxes are directed. Typically, we configure these lines to "drop-back" to our central Fax machine hunt group if a Clients machine is busy (during Bureau hours only) in order that people communicating with your company do not have to make several attempts when your fax machine is busy sending or receiving. For Client's who don't have their own fax machine, you can simply hand your fax to the Reception Bureau staff and they will send it for you. We operate with three fax machines which ensures that senders never have trouble with busy lines. If connected to our Network then you can send faxes directly from your PC to the Fax Server as well as receive faxes (if you rent a personal DDI number) directly to any e-mail account .

Mail/Post

Outgoing Mail can simply be placed in your pigeon hole or handed in at Reception and is franked for you and ready for Royal Mail collection by 4.30pm. We keep stocks of all the usual post office supplies such as Recorded Delivery Stickers, Customs Documents, Swift Air, Air mail, Special Delivery, etc. which we are happy to handle for you at no extra charge.

Couriers

Couriers can be ordered through Reception who will arrange for the collection of parcels/documents and their delivery. Simply leave the package at Reception and we will do the rest. The cost will be booked to your sales account with us.

Reception

Our staff will greet, receive and announce your visitors. Seating, coffee and today's newspapers are all at hand. Reception staff will accept delivery of parcels, recorded delivery items etc. on your behalf.

Drinks

For your convenience we provide a drinks vending machine which vends cold and hot drinks (hot chocolate, coffee, tea etc.) The machine in coin operated. A fresh coffee percolator is operated during office hours on a monthly subscription basis.

Shredder

Confidential documents need to be disposed of correctly. To this effect we provide shredding facilities in the central Photocopy / Services room.

Binding/Pocket Laminating

Reports, Manuals and presentations can be enhanced by our in house binding facilities. Thermal binders provide a high quality presentation package for important documents and Multi Ring (comb) binding provides a robust and easy to use method for manuals. Pocket lamination gives a durable and professional look and feel.

Helping Hands

If you need an extra pair of hands whether it is to stuff envelopes, take telephone orders or do your filing; we are always here and available to help.

Stationery

We all run out of the odd ‘bits and pieces’ and there is nothing more frustrating than having to go out to get supplies when there is work piling up. We keep a stock of regular items and have negotiated special discounts with our suppliers (so you get them at knock down prices as well as at the drop of a hat!). You are supplied with a copy of our stationers catalogue, an internal stationery order form and our list of internally stocked stationery items.

Colour Laser PrintING

Colour printing (double sided and up to A3 size) can be done via our Minolta Colour Photocopier direct from your PC (if you are connected via our Internet connection).

Cold Chocolate & Soft Drinks

The Reception Bureau stocks a range of cold chocolate, drinks, biscuits, mineral water etc. which can be purchased on a cash basis.

Photocopiers

Our Minolta colour Copier (BizHub) works via use of a seperate PIN code for each Client. Each month we read your meter and bill you accordingly. The copy facilities we provide are extensive to say the least. We stock a range of special materials for use with photocopiers such as transparencies for use with overhead projectors, labels, durable film etc.

Automatic recirculating document feeders make easy work of copying manuals and other multi-page documents Sorter / collators, separate up to 40 copies of a document ready for binding etc. (it will even staple the copies automatically!). Automatic double sided copies can be made from double sided originals even multi page documents can be copied in this way.

Word Processing

Word processing has advanced significantly from the early days. We use Windows XP and Microsoft Office 2003 software. All of the work we do is saved on hard disk "client directories" on the central sever and remain client property. By using a laser printer we can produce large mail shots quickly and efficiently. We can incorporate different graphics from a wide range of industry standard software. We can produce all sorts of shapes and sizes of text and the results are so good that printers can make printing plates directly from the output. A wide variety of international characters and mathematical symbols are available. We can import or export from your work from many other popular word processing packages. The Bureau is equipped with a scanner and colour printer.

Internet & E-mail

The so called "Information Super Highway" is accessible through direct dial-up modem access or permanent connection via our "Communications" Network. All telephone extension users are automatically allocated an e-mail address in the format extn_name@malthouse.co.uk. Should you require an e-mail address then we can supply it in the format clientname@malthouse.co.uk which is serviced by our e-mail server and delivered directly to your "IN' box if you are connected to our Network or alternatively forwarded to another e-mail address or simply printed off and handed to you.

Calling Line Identification (CLI)

The CLI facility identifies the telephone number from which the caller is calling. This information can be displayed on a feature phone instrument LCD display and logged on our call logger. Users on our Network can access real-time telephone bills and incoming caller history via Browser access. This facility can prove an invaluable aid in monitoring all the aspects of telephone abuse and productivity more usually associated with outgoing calls.

Computer Telephony Integration (CTI)

We provide computer telephony integration (CTI) through our network which incorporates ALL communications (telephone, Voice mail, Fax, e-mail, Files/storage and Video Conferencing). We provide "screen popping". This provides the facility for your computer integration with our telephone system. Typical examples of this technology's applications would be in the computer bringing up customer or supplier details, on screen, as your phone rings! (the computer is passed the telephone number the caller is dialing in from and uses that to look up a record in your Windows database).

Trunk to Trunk

We have the ability to answer an incoming call, place it on hold, dial you on your mobile or home number and connect the two calls. You will incur the cost of the call to the dialed number. This facility works from any extension so you can transfer callers similarly. You can set your extension to automatically divert to a stated number should you require.

CT based Telephony

Our new Computer Telephony equipment gives us complete integration between Computer Network and Telephone system.

"Screen pop" Outlook, Act, Goldmine or Access based on calling line identity (CLI) - your customers record pops up even before your phone has rung!

Extensive and enhanced Voice mail facilities - message unification - voice menus.